Summary
Provide exceptional customer service, build and maintain client relationships, and achieve sales targets at the Boston Seaport location. Use in-depth product knowledge of eyewear, warranties and optical add-on features to deliver personalized recommendations. Support a seamless omnichannel customer experience and assist with minor adjustments and repairs.
Responsibilities
- Deliver outstanding customer service and ensure a memorable shopping experience for all clients.
- Maintain up-to-date product knowledge and attend trainings and workshops as required.
- Demonstrate knowledge of brand offerings, warranties and optical add-on features.
- Build and maintain client relationships through in-store service and follow-up communication.
- Meet and exceed daily, weekly and monthly sales targets through upselling and cross-selling.
- Assist with minor eyewear adjustments and repairs and maintain a clean, organized sales floor and back-of-house.
- Provide omnichannel support to ensure a seamless experience across online and in-store platforms.
- Adhere to brand policies and perform other duties as assigned by management.
Requirements
- High school diploma or equivalent.
- 2+ years of retail sales experience, preferably in eyewear or luxury retail.
- Excellent communication and interpersonal skills with the ability to build client relationships.
- Reliable and punctual with the ability to work flexible hours, including evenings, weekends and holidays.
- Strong organizational skills, attention to detail and ability to multitask in a fast-paced environment.
- Demonstrated ability to achieve sales targets and exceed customer expectations.
- Team-player who is adaptable, supportive and open to feedback; strong problem-solving and analytical skills.
- Ability to stand for extended periods and lift up to 25 pounds; experience operating a POS system and luxury sales experience preferred.
