SummaryBased in Houston, Texas, the Retail Trainer – Central fosters a culture of continuous learning and delivers high-impact training programs across classroom, in-store, and on-the-floor environments. This pivotal role empowers retail teams to enhance client experiences, deepen product expertise, and refine client development skills.
Responsibilities- Work closely with Store and Team Managers to integrate training into daily retail operations, including store briefings, on-floor coaching, and dedicated training sessions.
- Identify opportunities for improvement and provide training solutions that enhance sales performance and behaviors to ensure a consistent client experience.
- Partner with Store Directors and Retail Leaders to assess staff competencies and deliver targeted training to enhance skills and performance.
- Support the onboarding of new hires and provide ongoing training to existing staff to maintain high standards of performance.
- Track training effectiveness using internal tools, mystery shopping programs, and sales impact analysis.
- Lead training programs and in-store coaching to elevate customer interactions, ensuring personalized service and brand loyalty.
- Spend most of the time in stores, actively training and coaching Client Advisors and Team Managers on the selling floor.
- Provide real-time feedback and hands-on support to refine selling techniques, storytelling, and client interactions.
- Train teams on delivering a personalized, elevated client experience that fosters long-term relationships.
- Reinforce key selling behaviors, including active listening, emotional engagement, and product storytelling.
- Develop in-depth product knowledge programs, ensuring retail teams are well-versed in product storytelling, craftsmanship, foundational collections, and seasonal offerings.
- Deliver engaging product training sessions to strengthen confidence and expertise among Client Advisors.
- Work cross-functionally with store leadership, regional retail teams, and global training partners to identify training needs and develop impactful learning solutions.
Requirements- Minimum 3 years of experience in the retail industry, ideally including retail management.
- Previous experience in training departments or roles focused on training and developing others.
- Strong influencing and communication skills.
- Project management experience.
- Comfortable working in a store environment with flexible attendance shifts.
- Strong retail business acumen.
- Knowledge of adult learning methodologies.
- Proven experience in presentations and people development.
- Experience with digital learning platforms and tools.
- Strong analytical mindset and cultural sensitivity.
- Adaptable with a proactive, positive attitude.
- Ability to collaborate cross functional with multiple internal stakeholders.
- Fluency in English; proficiency in other languages is a plus.
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