Summary
Responsible for leading and executing retail training initiatives for the US Northwest region, supporting store teams in product knowledge, selling techniques, client experience, and onboarding. Works with regional leadership to deploy learning content, monitor eLearning platforms, and support performance improvement through coaching and localized training.
Responsibilities
- Analyze existing training content and identify learning opportunities.
- Create and support development of training materials to address needs.
- Upskill sales teams on watch knowledge including high end complications.
- Deploy and reinforce trainings to Store Managers and Client Advisors on client experience and storytelling.
- Conduct in-store coaching and observations and provide feedback to leadership.
- Collaborate on onboarding for regional retail hires.
- Monitor and manage eLearning platforms for the assigned market.
- Track and report store visits and follow up on action plans from Mystery Shop and Voice of Client initiatives.
- Participate in interdepartmental committees and ad-hoc projects as required.
Requirements
- Minimum of 5 years of sales and or training experience in a luxury environment.
- Extensive watch knowledge required; supplemental certification with FHH or similar is a plus.
- Understanding of competitive watch market and micro mechanics.
- Familiarity with eLearning platforms and Microsoft Office applications.
- Ability to manage departmental budget contributions and process expense reports.
- Strong coaching and communication skills across professional environments.
- Willingness to travel domestically and internationally up to 50 to 70 percent of the time.
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