Returns Associate

Summary

The Returns Associate processes digital returns sent to the store and supports daily operations. The role helps maintain accurate, secure handling of products and provides assistance with customer issues.

Responsibilities

• Open and close the digital return register.
• Process returns and adjustments, and assist with reconciling reports.
• Keep the work area neat and organized.
• Separate, organize, and secure online returns while maintaining product integrity.
• Resolve internal and external customer issues.
• Follow store policies and procedures and ensure products are secured to standard.

Requirements

• Ability to work a flexible schedule based on business needs and meet dependability standards.
• Attention to detail and ability to maintain an organized workspace.
• Ability to influence team members to follow store policies and procedures and support decision-making.