Returns Desk Associate

Summary

The Returns Desk Associate processes digital returns sent to the store and supports daily operations. This role helps maintain secure, organized merchandise and provides assistance with customer issues.

Responsibilities

• Open and close the digital return register.
• Process returns and adjustments, and assist with reconciling reports.
• Keep the work area neat and organized, and ensure returned products are secured and sorted.
• Resolve internal and external customer issues.
• Follow store policies and procedures.

Requirements

• Ability to work a flexible schedule based on business needs and meet dependability standards.
• Strong attention to detail and an organized approach to work.
• Ability to influence teammates to follow store policies and procedures.