SummaryAs a Rolex Advisor, you will focus on meeting the needs of clients by establishing strong relationships and providing exceptional service. You will be knowledgeable about Rolex merchandise and stay updated on new products, delivering memorable service with a passion for timepieces and storytelling.
Responsibilities- Deliver Rolex Way measures and a seamless client experience with elevated hospitality.
- Confidently present products to clients with storytelling and technical detail.
- Build and maintain a clientele using the company CRM platform.
- Develop and maintain product knowledge on brands and collections.
- Maintain professionalism and integrity in all business dealings.
- Comply with company guidelines, policies, and procedures.
- Collaborate effectively with team members to serve client needs.
- Organize merchandise and displays to optimize sales and minimize shrinkage.
- Support the client experience within showroom hospitality guidelines.
- Use company systems, hardware, and software independently.
- Complete administrative tasks supporting the client experience.
- Manage client repairs and fulfill Watches of Switzerland Group expectations.
- Adhere to Watches of Switzerland Group Dress Code Standards.
- Travel for business as required.
- Perform duties and responsibilities as assigned by management.
Requirements- High School Diploma.
- 1 year of retail sales experience.
- Excellent storytelling ability and passion for timepieces or jewelry.
- Strong client service and selling skills.
- Excellent interpersonal and communication skills.
- Organizational skills and ability to multitask in a fast-paced environment.
- Computer literacy, including MS Office.
- Ability to work as part of a team.
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