Rolex Client Experience Manager

Summary

Responsible for creating and managing the Rolex client experience across showroom, online and follow up touchpoints. Collaborates with showroom leadership, Rolex and corporate teams to implement hospitality programs, training and technologies that elevate client engagement. Leads events, measurement and continuous improvement initiatives to drive a seamless luxury journey.

Responsibilities

• Implement the hospitality program within the showroom
• Coordinate Rolex education with Learning and Development
• Reinforce client communication and follow up expectations
• Identify and integrate resources and local partnerships to enhance the experience
• Liaise with Rolex to roll out showroom initiatives and training
• Determine and implement technologies to elevate presentation and CRM capabilities
• Follow up with walk in clients per guidelines
• Lead and execute events and marketing activities to elevate brand position
• Develop weekly and monthly action plans and client experience summaries

Requirements

• High school diploma required, college preferred
• Minimum 3 years experience in luxury hospitality or luxury retail
• Strong client relationship and presentation skills
• Excellent organizational, time management and multitasking abilities
• Ability to create and implement new processes and creative solutions
• Strong attention to detail and judgment skills
• Ability to coordinate and collaborate with retail and corporate teams
• High energy, self motivated and outgoing personality