Summary
Provide administrative and customer service support for the Retail Service Group by managing and prioritizing service orders, coordinating tasks with team members, and ensuring timely communication with stores vendors and internal stakeholders. Maintain inventory control and use SAP for article creation purchase orders transfers and subcontractor processes. Apply technical knowledge of jewelry manufacturing and watch repair to support quality and operational standards.
Responsibilities
- Manage prioritize communicate and follow up on all service orders for stores and other locations
- Establish timelines and manage technical resources and processes to meet creative and business standards
- Identify and drive continuous quality improvement and efficiency initiatives
- Ensure key product process dates are met and tools are effectively utilized
- Serve as liaison between department stores and vendors and maintain supplier communication
- Monitor inventory control and movement of inventory across the business
- Coordinate technical training with vendors and ensure consistent use of parts and components
- Ensure tools equipment and supplies are serviced maintained and disposed of safely per procedures
- Proactively flag critical issues impacting aesthetics manufacturing or quality
Requirements
- High school diploma required
- Experience in customer service 3 years
- Minimum 5 years experience in jewelry repairs including work with 18K gold and platinum
- Thorough understanding of jewelry manufacturing process and watch repairs
- Knowledge of market prices for stones and metals
- Strong organizational time management and attention to detail
- Excellent written and verbal communication and interpersonal skills
- Proficiency with Microsoft Office web navigation and SAP
- Ability to multitask work under pressure and make independent decisions
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