SummaryAs a Sales Advisor at A. Lange & Söhne in Boston, you will be responsible for achieving and exceeding personal sales targets through an exclusive Brand experience. You will nurture and develop a base of high-end clients while participating in the daily operations of the boutique.
Responsibilities- Achieve key performance benchmarks to contribute to the boutique and brand fiscal strategy.
- Professionally represent the brand in compliance with group sales policies, procedures, initiatives, and operations regulations.
- Be attentive, responsive, and versatile to client requests.
- Work with the management team to balance local brand initiatives, manufacturing deliveries, and client product expectations.
- Consistently achieve and/or exceed the individual & Boutique overall monthly sales target.
- Provide excellent client experience by maintaining the highest degree of courtesy and professionalism within the boutique environment, as well as outside, and during events.
- Lead and manage all steps of the sale ceremony professionally and according to the brand’s policy.
- Negotiate and handle objections with ease.
- Identify potential sales leads; perform targeted and diligent follow-up generating product selling opportunities at the Boutique.
- Participate in networking events, support to generate traffic and brand exposure in line with the brand’s values and positioning.
- Maintain CRM efficiency and build long lasting business relationships.
- Internal and external professional communication proficiency via telephone, email, and SMS messaging.
- Maintain a precise and efficient business schedule; including tasks, appointments, boutique duties, and continued learning.
- Analyze client data to generate sales.
- Capture consistent, accurate and relevant client data to build and develop lasting relationships that result in sales.
- Resolve client issues/concerns and escalate as needed to Management.
- Partner with Management to develop a plan to support, and participate in, in-store and offsite events and networking.
- Represent the brand in a polite and professional manner in concordance to Richemont and A. Lange & Söhne official guidelines.
- Adhere to Richemont and A. Lange & Söhne social media guidelines and communications policies.
- Maintain presentable and professional attire and appropriate language within the boutique and while conducting official business.
Requirements- Possess ‘can do’ attitude and understanding for Luxury client experience.
- Bachelor’s Degree.
- 5+ years of prior work experience in timepiece related field.
- Exhibits critical thinking skills and is strong in solution oriented.
- Availability and flexibility to work to the changing of Boutique schedule.
- Strong verbal, written and organizational skills.
- Proficiency with MS Office, Excel software required.
- Secondary language is a plus.
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