Summary
Sales Ambassador responsible for delivering exceptional customer service and cultivating lasting client relationships while representing a premium lifestyle brand. This role focuses on product knowledge, personalized styling, clienteling using digital tools, and supporting store performance and team development. The position supports store initiatives and serves as an entry point for future management opportunities.
Responsibilities
- Deliver exceptional customer service through product knowledge and personalized styling recommendations
- Drive sales by supporting team achievement of monthly and quarterly sales plans
- Utilize digital tools and CRM to capture customer data and support clienteling
- Coach and guide Brand Ambassadors to enhance customer centric behaviors
- Maintain store visual standards and execute company merchandising guidelines
- Participate in store initiatives, community outreach, and team training
- Balance tasks while prioritizing the customer experience
- Provide feedback to management on category opportunities and needs
- Support talent sourcing and networking to find top candidates
Requirements
- Retail or sales experience in a high volume or specialty environment preferred
- Strong communication skills with customers and store personnel
- Ability to operate register and be on feet for extended periods
- Ability to lift and carry up to 30 lbs and perform moderate climbing
- Comfort using digital selling tools and CRM systems
- Ability to work a flexible schedule including days, evenings, and weekends
- Ability to build and maintain positive working relationships
- Ability to maneuver around sales floor, stock, dressing room, cashwrap, and office
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