Summary
Sales Ambassador responsible for delivering exceptional customer service and representing the brand with sophisticated style. The role focuses on building lasting client relationships, driving sales through personalized recommendations and digital clienteling, and supporting store leadership and team development.
Responsibilities
- Deliver personalized customer service and styling recommendations based on product knowledge
- Strategize personal business growth through outreach and digital clienteling tools
- Drive sales and meet individual and team performance goals
- Coach and guide Brand Ambassadors to improve customer centric behaviors
- Capture customer data in CRM to support clienteling initiatives
- Participate in store and community initiatives and support visual merchandising standards
- Provide feedback to management on category opportunities
- Support recruiting efforts by engaging in networking and sourcing talent
Requirements
- Sales experience in a complex, high-volume or specialty environment preferred
- Effective communication skills with customers and store personnel
- Ability to stand, walk, and operate register for multiple hours
- Ability to lift up to 30 lbs and maneuver on the sales floor
- Ability to work flexible schedule including days, evenings, and weekends
- Experience using digital sales tools and CRM preferred
- Ability to build and maintain positive working relationships with customers and team
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