Summary
Sales Ambassador responsible for delivering exceptional customer service and personalized styling while driving sales and supporting store standards. Role involves clienteling, coaching peers, using digital tools for customer relationship management, and contributing to store initiatives and community outreach. This position requires flexibility to work days, evenings, and weekends and supports career growth toward management roles.
Responsibilities
- Deliver exceptional customer service with product knowledge and personalized styling recommendations.
- Drive personal sales and support team achievement of monthly and annual targets.
- Leverage digital tools and CRM to capture customer data and support clienteling.
- Coach and guide Brand Ambassadors to improve customer centric behaviors.
- Maintain store visual standards and follow company guidelines for presentation.
- Participate in store and company initiatives and community outreach.
- Assist with sourcing and recommending talent to support store hiring.
- Balance tasks while prioritizing the customer experience and store operations.
- Provide feedback to Management on category opportunities and customer needs.
Requirements
- Sales experience in a complex, high-volume or specialty environment preferred.
- Ability to communicate effectively with customers and store personnel.
- Comfort operating register and standing or walking for multiple hours.
- Ability to lift up to 30 lbs and maneuver around the sales floor.
- Ability to work a flexible schedule including days, evenings, and weekends.
- Experience using digital selling tools and CRM preferred.
- Ability to build and maintain positive working relationships with customers and coworkers.
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