Summary
Sales Ambassador responsible for delivering exceptional customer service and cultivating lasting client relationships while representing the brand with sophisticated style. This role focuses on driving sales through personalized styling, clienteling using digital tools, and supporting team goals and store standards. The position supports coaching of peers and contributes to store initiatives and community outreach.
Responsibilities
- Deliver personalized customer service with detailed product knowledge and styling recommendations.
- Drive individual sales by meeting Key Performance Indicators and supporting team sales plans.
- Leverage digital tools and CRM to capture customer data and enhance clienteling.
- Coach and guide Brand Ambassadors to promote customer centric behaviors.
- Maintain store visual standards and apply company visual guidelines.
- Participate in store and company initiatives and community outreach.
- Support recruiting efforts by engaging in networking and talent sourcing.
- Balance operational tasks while prioritizing the customer experience.
- Provide feedback to management on category opportunities and needs.
Requirements
- Sales experience in a high-volume or specialty retail environment preferred.
- Strong communication skills with customers and store personnel.
- Ability to operate cash register and stand or walk for extended periods.
- Able to lift up to 30 lbs and perform moderate climbing.
- Comfort using digital selling tools and CRM platforms.
- Ability to work a flexible schedule including days evenings and weekends.
- Ability to maneuver around sales floor stock dressing room cashwrap and office areas.
- Proven ability to build and maintain positive working relationships.
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