Summary
Sales Ambassador delivering exceptional customer service and personalized styling while driving sales and building lasting client relationships. This role supports team performance, coaches brand ambassadors, leverages digital tools for clienteling, and upholds store visual and service standards.
Responsibilities
- Deliver personalized customer service and styling recommendations.
- Drive sales by meeting individual Key Performance Indicators and contributing to store goals.
- Strategize personal business growth through outreach and digital clienteling tools.
- Coach and guide Brand Ambassadors to improve customer centric behaviors.
- Utilize CRM tools to capture customer data and support clienteling.
- Participate in store initiatives, community outreach, and team training.
- Maintain store visual standards and follow company guidelines.
- Support recruiting efforts by engaging in networking and sourcing talent.
- Provide feedback to management on category opportunities and needs.
Requirements
- Sales experience in a high-volume or specialty retail environment preferred.
- Strong communication skills with customers and store personnel.
- Ability to operate register, stand, walk, and work on the sales floor for multiple hours.
- Ability to lift up to 30 lbs and perform moderate climbing.
- Willingness to work flexible schedule including days, evenings, and weekends.
- Ability to build and maintain positive working relationships with customers and coworkers.
- Experience using digital tools for sales and clienteling preferred.
- Ability to maneuver around stock, dressing rooms, cashwrap, and office spaces.
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