Summary
The Sales Ambassador creates exceptional customer experiences through personalized service, product knowledge, and thoughtful styling recommendations. The role builds lasting client relationships, achieves sales goals, and supports a cohesive, high-performing store team.
Responsibilities
- Understand customer needs and provide personalized product recommendations and styling.
- Grow personal sales through wardrobing, client outreach, and digital clienteling tools.
- Meet or exceed sales targets and individual performance indicators while supporting team goals.
- Coach Brand Ambassadors on customer-focused behaviors and relationship building.
- Use CRM tools to capture customer information and support clienteling initiatives.
- Maintain store visual standards, contribute to a positive team environment, and participate in training and community initiatives.
- Provide management with feedback on category opportunities and support talent sourcing.
Requirements
- Sales experience in a complex, high-volume, or high-profile specialty environment preferred.
- Strong communication skills and the ability to build positive relationships with customers and colleagues.
- Ability to use digital tools for customer selling; experience preferred.
- Ability to operate a register, stand and walk for multiple hours, and lift or climb up to 30 pounds.
- Flexible availability for day, evening, and weekend shifts.
