Summary
The Sales Assistant supports the Executive Sales Professional by managing client correspondence, appointments, order follow up, and in-store service to deliver a seamless luxury shopping experience and drive sales productivity.
Responsibilities
- Support client correspondence, appointment booking and outreach to re-engage lapsed clients
- Manage order placement, shipping, returns, exchanges and alteration requests with tracking and documentation
- Assist with ringing transactions for sales and returns as needed
- Facilitate product pulls, fitting room setup and recovery for appointments
- Support floor presentation standards and seamless selling floor operations
- Coordinate product needs from other stores for appointments or consignments
- Capture client information in the concierge app and maintain organized client engagement processes
- Participate in brand and product knowledge and service training to improve productivity
Requirements
- Past retail selling experience preferred
- Interest in luxury goods and delivering best-in-class service
- Strong communication and interpersonal skills
- Proactive, takes initiative and able to build strong working relationships
- Basic computer skills including Word, Excel, PowerPoint and Outlook
- Ability to operate register and stand or walk for multiple hours
- Ability to lift up to 30 lbs and climb moderately using a ladder as trained
We have summarized this job description for you, click apply to see more details from the employer.
