SummaryAs a Sales Assistant at Ralph Lauren in McLean, you will play a vital role in supporting the Executive Sales Professional by engaging with clients and managing sales processes to ensure a seamless and memorable shopping experience. You will provide efficient support to enhance client satisfaction and store operations.
Responsibilities- Support client correspondence, appointment booking, and order follow-up, including package shipping and returns/exchanges.
- Assist with alterations, order placement, and follow-up requests, ensuring thorough completion of paperwork and digital tracking.
- Provide in-store client service and personalized experiences in collaboration with store leadership.
- Facilitate product needs from other stores to support appointments or consignments.
- Engage with lapsed clients to re-establish connections with the brand.
- Manage product pulls, fitting room setup, floor presentation, and seamless selling floor operations.
- Establish processes for organizing client engagement and follow-up around key events and promotions.
- Participate in brand and product knowledge training to enhance productivity and results.
- Ensure all client information is accurately captured in the concierge app.
- Handle sensitive information with discretion and adhere to company policies.
Requirements- 1+ years of retail selling experience preferred.
- Interest in luxury and best-in-class service.
- Strong communication and interpersonal skills.
- Proactive thinker with initiative.
- Excellent interpersonal skills for building strong working relationships.
- Proficient in Word, Excel, PowerPoint, Outlook, and SharePoint.
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