SummaryAs a Sales Associate at Ala Moana, you will serve as an Ambassador of the Maison, achieving and exceeding sales targets while developing your client portfolio. You will ensure a unique client experience and actively participate in the daily operations of the boutique.
Responsibilities- Consistently achieve and exceed monthly sales targets as directed by management.
- Provide outstanding customer service by greeting and acknowledging every customer, maintaining standards, and demonstrating solid product knowledge.
- Adapt approach according to client needs and handle objections with ease.
- Assist and support after-sales clients in accordance with Maison values.
- Cultivate new and existing client relationships through exceptional service and CRM initiatives.
- Capture client data for follow-up and relationship building.
- Resolve client issues and escalate as needed to Management.
- Participate in in-store and offsite events and networking.
- Comply with all security and operational policies and procedures.
- Assist with daily set-up, breakdown, merchandising, and maintenance of the boutique.
- Participate in inventories and cycle counts to ensure a successful audit.
- Assist with special projects as needed.
Requirements- 2 to 5 years of experience in luxury retail, service, or hospitality environment.
- General knowledge of timepiece movements.
- Ability to work in a fast-paced retail store environment.
- Proficiency in MS Office; SAP knowledge preferred.
- Excellent interpersonal and communication skills.
- Strong understanding of customer service needs and priorities.
- Attention to detail with the ability to handle multiple tasks simultaneously.
- Professional demeanor and ability to uphold the Cartier image.
- Availability to work retail hours including weekends and travel for trainings and events.
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