SummaryAs a Sales Associate at Marc Jacobs National Harbor, you will drive sales and service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the store.
Responsibilities- Consistently achieve or exceed individual and store sales and other commercial KPIs.
- Ensure the store is always guest ready, creating a welcoming environment for clients.
- Build sales by establishing yourself as an expert in styling, seasonal trends, and product knowledge.
- Provide a unique and elevated client experience to drive repeat business.
- Demonstrate deep knowledge of Marc Jacobs Universe, including product and brand DNA.
- Capture client data and cultivate new and existing client relationships.
- Initiate regular client contact and provide prompt follow-up on sales, events, or inquiries.
- Foster a culture of collaboration and open communication with colleagues and management.
- Maintain a curious and learning attitude by seeking and receiving feedback.
- Ensure both the sales floor and stockroom are well-organized.
- Adhere to all company policies and procedures.
Requirements- 1+ years of experience in retail, sales, or a related role with a focus on customer service.
- Experience in generating sales and building client relations.
- Strong verbal and written communication skills.
- Passion for delivering excellence and exceeding client expectations.
- Entrepreneurial spirit and openness to change and new opportunities.
- Creativity and innovation, with a willingness to embrace disruptive ideas.
- Excellent organizational, follow-up, and time management skills.
- Passion for the Marc Jacobs brand and product offering.
- Proficiency in operating a POS system and navigating Microsoft Office suite.
- Flexibility to work a retail schedule, including evenings, weekends, and holidays.
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