SummaryThe Sales Associate at South Coast Plaza is responsible for delivering exceptional client service, achieving individual sales goals, and building lasting client relationships through mastery of product knowledge and selling ceremonies. The role requires understanding Boutique operating processes and supporting various operational tasks.
Responsibilities- Achieve and exceed individual sales goals and key performance indicators.
- Maintain a strong drive for results and a positive, team-first attitude.
- Ensure a welcoming client-focused environment with best-in-class service.
- Develop local and international client book and recruit top clients.
- Demonstrate strong product expertise and engage clients with product details.
- Problem-solve in partnership with leadership to resolve client issues.
- Support floor moves, merchandising, visual merchandising, and housekeeping.
- Help locate merchandise at other boutiques and process charge-send sales.
- Organize stock on the floor and participate in inventory counts.
- Assist in packing or wrapping customers’ merchandise.
Requirements- At least 3 years of retail sales and client service experience in luxury goods.
- Strong drive for business results with a passion for creativity and fashion.
- Ability to develop strong relationships through communication and organization.
- Provide outstanding customer service in person, over the phone, and electronically.
- Ability to adjust priorities and manage time in a fast-paced environment.
- Willingness to work varied hours, including nights, weekends, and holidays.
- Ability to operate necessary equipment and lift at least 30 lbs.
- Adherence to company policies, procedures, and standards.
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