Summary
The Sales Associate delivers best in class client service, achieves individual sales goals, and builds lasting client relationships through strong product knowledge and selling ceremonies while supporting Boutique operating processes.
Responsibilities
- Achieve and exceed individual sales goals and key performance indicators including sales volume, units per transaction, and average dollar per transaction
- Provide a welcoming client focused environment in person, by phone, and through electronic communication
- Develop and maintain a local and international client book and recruit top clients
- Demonstrate product expertise and engage clients with product details and stories
- Support floor moves, merchandising, visual merchandising, and housekeeping as needed
- Locate merchandise at other Boutiques and process charge send sales per guidelines
- Participate in inventory and cycle counts and protect Boutique assets
- Assist in packing or wrapping customers' merchandise when necessary
- Problem solve with leadership to resolve client issues accurately
Requirements
- At least 3 years of retail sales and client service experience, preferably in luxury consumer goods
- Strong drive for business results and passion for fashion and the brand
- Excellent communication, organization, and follow through to develop lasting relationships
- Ability to read, count, write, and complete business and client documentation accurately
- Ability to adjust priorities, manage time in a fast paced environment, and adapt to evolving business trends
- Ability to work varied hours including nights, weekends, and holidays
- Ability to operate phone systems, cash register, sensor tag remover, computers, and other equipment
- Ability to stand for extended periods and lift at least 30 lbs
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