Summary
The Sales Associate delivers best in class client service, achieves individual sales goals, and builds lasting client relationships through product knowledge and effective selling. This role supports boutique operations and contributes to achieving key performance indicators.
Responsibilities
- Achieve and exceed individual sales goals and key performance indicators including sales volume, units per transaction, and average dollar per transaction
- Provide best in class client service in person, by phone, and through electronic communication
- Develop and maintain a local and international client book and recruit top clients
- Demonstrate strong product expertise and engage clients with product stories
- Support boutique operations including floor moves, merchandising, visual standards, and housekeeping
- Locate merchandise at other boutiques and process charge-send sales per guidelines
- Manage individual stock assignments and participate in inventory and cycle counts
- Assist with packing and wrapping customer purchases when necessary
Requirements
- At least 5 years of retail sales and client service experience, preferably in luxury consumer goods
- Strong drive for business results and passion for fashion and the brand
- Excellent communication, organization, and follow-through skills to develop relationships
- Ability to read, count, and write to complete business and client documentation
- Ability to adjust priorities and manage time in a fast paced environment
- Willingness to work varied hours including nights, weekends, and holidays
- Ability to operate required equipment including phone systems, cash register, and computers
- Ability to stand for extended periods and lift at least 30 lbs
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