Summary
As a Maison Ambassador, the Sales Associate achieves and exceeds sales targets while developing a client portfolio. The role delivers an exceptional client experience and actively supports the boutique's daily operations.
Responsibilities
- Meet or exceed sales targets and provide outstanding service throughout the client journey.
- Build client relationships, accurately capture client information, and participate in CRM initiatives and events.
- Support after-sales clients, address concerns, and escalate issues when appropriate.
- Assist with boutique setup, merchandising, inventory, security procedures, and daily operations.
- Stay current on industry news, competitors, and product knowledge.
Requirements
- Two to five years of previous luxury retail experience; a college degree is preferred.
- Availability to work Saturdays, Sundays, and one weekday, as well as retail hours and occasional travel for training and events.
- Strong interpersonal, communication, customer service, and multitasking skills.
- Computer and internet proficiency and MS Office experience; SAP knowledge is preferred.
- Attention to detail, a professional demeanor, and a self-starter, team-oriented approach.
- Additional language skills and general knowledge of timepiece movements are preferred.
