Summary
Develop and maintain personal clientele while representing the brand through in-store and virtual client interactions. Provide high standards of product knowledge and customer service to assist clients with selections, try-ons, and after-sales needs. Support store operations including inventory, merchandising, cash handling, and visual standards to help achieve sales targets.
Responsibilities
- Represent the brand through client interactions in-store and virtually and act as a brand ambassador in the community
- Fulfill key-holder responsibilities such as store opening and closing, cash handling, and financial tasks
- Provide prompt, attentive, and knowledgeable assistance to clients and maintain sales standards
- Manage client book and follow up via phone, email, thank-you notes, and shipping merchandise out-of-town
- Maintain inventory, perform shipping/receiving and back-of-house tasks as needed
- Merchandise product and ensure visual standards are consistently maintained
- Use register systems and complete attendance/reporting through the UltiPro portal
Requirements
- Strong customer service and communication skills with the ability to build and maintain client relationships
- Experience with cash handling and performing key-holder duties
- Proficiency with POS/register systems and familiarity with UltiPro for time reporting
- Ability to assist with inventory tasks, shipping/receiving, and general back-of-house duties
- Adherence to uniform, grooming, and company policies and procedures
- Availability to work retail hours and follow end-of-day procedures and scheduling requirements
