Sales Associate

As a Sales Associate at Richemont Americas in San Francisco, you will serve as an Ambassador of the Maison, achieving and exceeding sales targets while developing your client portfolio. You will ensure a unique client experience and actively participate in the daily operations of the boutique.

• Consistently achieve and exceed monthly sales targets as directed by management.
• Provide outstanding customer service, maintaining high standards and solid product knowledge.
• Adapt approach according to client needs and motivations, handling objections with ease.
• Support after-sales clients in accordance with Maison values, providing exceptional client experiences.
• Cultivate new and existing client relationships through exceptional service and CRM initiatives.
• Capture client data accurately for follow-up and relationship building.
• Resolve client issues and escalate as needed to Management.
• Participate in in-store and offsite events and networking.
• Comply with all security and operational policies and procedures.
• Assist with daily set-up, breakdown, merchandising, and maintenance of the boutique.
• Participate in inventories and cycle counts to ensure a successful audit.
• Assist with special projects, such as price changes and supporting back office responsibilities.

• 2 to 5 years of experience in luxury retail, service, or hospitality environment.
• General knowledge of timepiece movements.
• Ability to work in a fast-paced retail store environment.
• Proficiency in MS Office; SAP knowledge preferred.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities.
• Attention to detail and ability to handle multiple tasks simultaneously.
• Professional demeanor and ability to uphold the Cartier image.
• Self-starter with a team-player approach.
• Availability to work retail hours, including weekends, and travel for trainings and events.