SummaryAs a Sales Associate at Cartier in Troy, you will serve as an Ambassador of the Maison, achieving and exceeding sales targets while developing your client portfolio. You will ensure a unique client experience across all touch points and actively participate in the daily operations of the boutique.
Responsibilities- Consistently achieve and exceed monthly sales targets as directed by management.
- Provide outstanding customer service by greeting and acknowledging every customer and maintaining solid product knowledge.
- Adapt approach according to client needs and motivations, negotiating and handling objections with ease.
- Assist and support after-sales clients in accordance with Maison values, providing recommendations for an exceptional client experience.
- Cultivate new and existing client relationships through exceptional service and Maison-specific CRM initiatives.
- Capture client data for follow-up and relationship building, resolving client issues and escalating as needed.
- Participate in daily boutique operations, including set-up, breakdown, merchandising, and inventory management.
Requirements- 2 to 5 years of experience in luxury retail, service, or hospitality environment.
- General knowledge of timepiece movements.
- Ability to work in a fast-paced retail store environment.
- Proficiency in MS Office; SAP knowledge preferred.
- Excellent interpersonal and communication skills.
- Strong attention to detail and ability to handle multiple tasks simultaneously.
- Availability to work retail hours, including weekends, and travel for trainings and events.
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