Summary
As an Ambassador of the Maison, the Sales Associate achieves and exceeds sales targets while developing a client portfolio and delivering a unique client experience. The role also contributes to the daily operations of the boutique.
Responsibilities
- Meet or exceed monthly sales targets and provide exceptional service throughout the client journey.
- Build and maintain client relationships, capture client data, and participate in CRM initiatives, events, and networking.
- Resolve client concerns and support after-sales clients in accordance with Maison values.
- Follow boutique security and operational policies; assist with setup, breakdown, merchandising, inventory, and special projects.
- Stay current on industry news and competitors and maintain strong product knowledge.
Requirements
- Two to five years of previous luxury retail experience.
- Must be available to work consistently on Saturdays, Sundays, and one weekday, as well as retail hours and occasional travel for training and events.
- Strong customer service, interpersonal, communication, multitasking, and attention-to-detail skills.
- Computer and internet proficiency and MS Office experience; SAP knowledge preferred.
- College degree preferred; additional language skills and general knowledge of timepiece movements are assets.
