Summary
The Sales Associate delivers best in class client service, achieves individual sales goals and builds lasting client relationships through product knowledge and selling ceremonies while supporting Boutique operating processes.
Responsibilities
- Achieve and exceed individual sales goals and key performance indicators including sales volume, units per transaction and average dollar per transaction
- Provide a welcoming client focused environment in person, by phone and through electronic communication
- Develop and maintain a local and international client book and recruit top clients
- Demonstrate strong product expertise and engage clients with product details and stories
- Support floor moves, merchandising, visual merchandising and housekeeping
- Locate merchandise at other Boutiques and process charge-send sales per guidelines
- Participate in inventory and cycle counts and protect Boutique assets
- Assist with packing or wrapping customers merchandise when necessary
Requirements
- At least 3 years of retail sales and client service experience preferably in luxury goods
- Strong drive for business results and passion for fashion and the brand
- Excellent communication, organization and follow-through skills to develop relationships
- Ability to read, count and write to complete business and client documentation accurately
- Ability to work varied hours including nights, weekends and holidays
- Ability to operate phone systems, cash register, sensor-tag remover and computers
- Ability to stand for extended periods and lift at least 30 lbs
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