Summary
The Sales Associate delivers exceptional client service to achieve individual sales goals, builds lasting client relationships through product knowledge and selling ceremonies, and supports boutique operating processes to maintain a high-performing retail environment.
Responsibilities
- Achieve and exceed individual sales goals and key performance indicators including sales volume, units per transaction, and average dollar per transaction
- Maintain a positive team first attitude and strong drive for results
- Provide best in class client service in person, by phone, and through electronic communication
- Develop and grow a local and international client book through recruitment and relationship building
- Demonstrate strong product expertise and engage clients with product details and stories
- Support floor moves, merchandising, visual merchandising, and housekeeping tasks
- Participate in inventory and cycle counts and follow operating procedures to protect boutique assets
- Locate merchandise at other boutiques and process charge-send sales per company guidelines
- Assist with packing or wrapping customers’ merchandise when necessary
Requirements
- At least 3 years of retail sales and client service experience, preferably in luxury goods
- Strong communication, organization, and follow-through skills to develop client relationships
- Ability to read, count, and write to complete business and client documentation accurately
- Ability to adjust priorities and manage time in a fast paced environment and work varied hours including nights weekends and holidays
- Proficiency operating phone systems cash register sensor tag remover computers and other office equipment
- Ability to stand for extended periods and lift at least 30 lbs
- Willingness to adhere to company policies procedures regulations and standards
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