Summary
The Sales Associate develops deep, long-lasting relationships with customers to drive sales, service, and loyalty. Compensation is commission-based and tied to individual sales performance. This role focuses on delivering exceptional customer experiences, building a personal client base, and supporting merchandising and sales activities on the sales floor.
Responsibilities
- Consistently deliver extraordinary service to all customers and exceed sales and service goals
- Build and maintain a loyal personal client base through acquisition, development, and retention
- Communicate regularly with clients via phone, mail, and electronic methods about events, merchandise requests, and follow-up
- Attend product knowledge and vendor training sessions to stay informed on merchandise
- Perform floor recovery, visual merchandising, price changes, and other sales support tasks
- Resolve customer service issues and collaborate with selling management on escalations
- Comply with health, safety, privacy, and cybersecurity policies in daily operations
Requirements
- Minimum of 4+ years' experience in a commission-based luxury sales environment
- Proven track record of consistently meeting and exceeding sales quotas
- Flexible availability including evenings, weekends, and holidays
- Broad product knowledge across multiple merchandise categories
- Ability to use social media and digital tools to promote personal brand and drive client acquisition
- Proactive client outreach skills with a strong understanding of current and emerging fashion trends
