Sales Associate

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

At Monica Vinader, we believe luxury should be empowering, long-lasting and responsibly made. Guided by integrity, craftsmanship and innovation, our goal is to elevate people’s lives by opening access to a more beautiful world.

From crafting consciously with recycled precious metals and ethically sourced materials, to designing enduring, versatile pieces made to be layered, loved and lived in every day, we are redefining what modern jewellery can be. We create jewellery that marks moments, tells stories and becomes part of who you are, all while making responsible luxury more accessible.

Our commitment to sustainability, innovation and positive impact continues to be recognised across the industry. We are proud to have received:

• Responsible Jewellery Brand, 2026 – Country & Town House
• Responsible Business of the Year, 2025 – Positive Luxury
• Top 50 Inspiring Workplaces (UK & NI), 2024 – Inspiring Workplaces

With a global footprint across physical retail, e-commerce and trusted partners, we put our community at the heart of everything we do. Proudly female-founded and inclusive, we build meaningful relationships with the people who wear and love our jewellery.

We are looking for a Sales Associate to join us as we continue this journey and help us shape what the future of modern jewellery can and should be.

Where we need your help

The Sales Associate role is an opportunity to represent Monica Vinader within one of Canada's leading luxury destinations. Working alongside our Sales Lead and the Holt Renfrew team, you bring our world to life for every client who visits our space. Your day blends meaningful client connection with commercial focus: welcoming and styling clients with genuine warmth, sharing the stories behind our craftsmanship, and taking pride in the details that make each visit feel effortless and memorable.

As an MV team member in a partner store, you are both a Brand Ambassador and a collaborative colleague to the Holt Renfrew team. You uphold our standards while respecting theirs, and you take real ownership of your goals and the experience you create.

This role also delivers Monica Vinader's signature in-store experiences. Engraving and permanent jewellery welding are performed by you, on the floor, as part of every shift. They are a core requirement of the role, not an add-on.

What you’ll do

Delivering Service Excellence & Clienteling

• Warmly welcome every client with open, positive energy and a heads-up approach, making each person feel genuinely at home
• Share expert product knowledge with elevated language and inspiring storytelling, bringing the MV brand and our responsible craftsmanship to life
• Style clients confidently to find their perfect look, addressing questions with care and closing the sale with confidence
• Create surprise-and-delight moments that build loyal, repeat relationships
• Capture client details accurately in the client book, following MV and Holt Renfrew data guidelines, and follow up with purpose

Driving Sales & Productivity

• Take ownership of your individual targets and contribute to shared store goals
• Proactively share client feedback, product insight and selling opportunities with your Sales Lead
• Support the planning and delivery of client and in-store events

In-Store Experiences Engraving & Permanent Jewellery Welding

• Deliver engraving and permanent jewellery welding independently, to Monica Vinader standard, safely and consistently, as part of every shift
• Introduce both services naturally within the selling ceremony, using them to drive conversion, average transaction value and repeat visits
• Follow all equipment, consumables and safety standards in line with MV and Holt Renfrew guidelines
• Support the delivery of aftercare services, including cleaning and repair intake

*Previous experience is a plus, but not required. Engraving and Welding Training will be offered as part of the onboarding process with the expectation that they will be mastered.

Partnering with Holt Renfrew

• Build positive, collaborative relationships with the Holt Renfrew team, top sellers and Department Manager
• Share product knowledge and the MV standard of service with Holt Renfrew colleagues, supporting your Sales Lead on training
• Represent Monica Vinader professionally at all times, upholding both MV and Holt Renfrew standards and policies

Contributing to a High-Performing Team

• Be a positive presence in an inclusive, energetic and motivating team environment
• Communicate clearly and positively with your Sales Lead, the Holt Renfrew team and the wider MV North America team
• Participate in ongoing training and development to grow your product knowledge and client experience skills
• Welcome feedback as a way to keep growing

Upholding Operational Excellence

• Embody MV luxury standards in your presence, grooming, behaviour and communication
• Maintain visual merchandising, cleanliness and presentation in line with company guidelines
• Support stock management, including processing shipments on the day they arrive and contributing to accurate consigned stock counts
• Process payments, refunds and exchanges accurately, following Holt Renfrew company guidelines
• Flag stock discrepancies, operational issues or concerns to your Sales Lead promptly

What you’ll bring

Connect & Empower

• Communicates Effectively: You share clearly and ask clarifying questions, keeping your Sales Lead informed on client feedback, opportunities and concerns.
• Collaborates Proactively: You support colleagues willingly, building strong working relationships with the Holt Renfrew team as one shared selling floor.

Drive & Deliver

• Workflow Management: You manage your time well, balancing engraving and welding appointments with selling floor coverage and shop tasks.
• Dives Deep: You check your own work, which matters when capturing client data, processing payments and counting consigned stock.
• Delivers Results: You take ownership of your targets, meet standards with care and flag blockers early.

Grow & Adapt

• Embraces Change: You adapt quickly and seek clarity in ambiguity, thriving in a fast-paced partner environment where two sets of standards work together.
• Reflects & Learns: You welcome feedback and refine your engraving and welding technique as product, tooling and client expectations evolve.

Master & Apply

• Functional/Technical Expertise: You are hands-on and precise with tools and technique, applying this to engraving, permanent jewellery welding, client book data capture and payment processing.
• Stays Current: You stay ahead of product knowledge and new launches to guide and advise clients with confidence.

To be successful at Monica Vinader, it helps if you...

• Are hands-on, solutions-focused, and entrepreneurial
• Collaborate openly with humility, honesty, and humour
• Embrace learning, teaching, and personal growth
• Stay resilient, adaptable, and self-motivated in a creative environment
• Speak up when you don’t know—and act fast to figure it out

Additional Requirements

• Ability to document your authorisation to work in Canada.
• Comfortable working a part-time retail schedule of 20 to 24 hours per week, including weekends, evenings and peak trading periods.

Travel Requirements

This role is based 100% in store at Holt Renfrew. No travel is required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service.

We are:

Customer Obsessed

We put our customers at the centre of every decision and deliver thoughtful, personal experiences.

Caring

We act with respect and empathy for people, communities, and the planet.

Fast Paced

We move with focus and flexibility to make progress quickly and decisively.

Exceptional

We hold ourselves to high standards and are always learning, improving, and raising the bar.

Commercial

We make smart, data-led decisions that create long-term value for the business and our customers.

Monica Vinader as a global business makes the following inclusive culture pledge:

Our jewellery is for everyone and so is our community. Together, we will continue to implement sustainable changes to ensure that career opportunities and progression are open to all. We commit to celebrating the diverse voices of our employees, partners, and the customers we serve.

This job description is not intended to be an exhaustive list of duties to be performed by the employee. This job description may be altered to reflect the business needs of the company

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.

Hiring Range / Échelle salariale à l’embauche:

$17.95 - $26.25 / 17,95$ - 26,25$ (per hour / de l’heure)

This role is also eligible for commission in addition to base pay. Final compensation for this position will be determined based on the candidate's unique skills, expertise, individual qualifications, and assessed contributions to the role following the completion of the interview process. The range stated is the starting range for this position. Offers may vary with experience, qualifications, performance, and local market conditions. We strive to offer competitive compensation that aligns with a candidate's contributions to our team, along with a comprehensive benefits package, enticing perks, pension matching, incentives, contests, and our coveted employee discount. / Ce poste est également admissible à une commission en plus du salaire de base. La rémunération finale pour ce poste sera déterminée sur la base des compétences uniques du candidat, de son expertise, de ses qualifications individuelles et de l'évaluation de sa contribution au poste à l'issue de la procédure d'entrevue. La fourchette indiquée est la fourchette de départ pour ce poste. Les offres peuvent varier en fonction de l’expérience, des qualifications, du rendement et des conditions du marché local. Nous nous efforçons d'offrir une rémunération compétitive qui corresponde à la contribution du candidat à notre équipe, ainsi qu'un ensemble complet de garanties, d'avantages attrayants, de cotisations de retraite assorties par l'employeur, de primes d'encouragement, de concours et notre très convoitée remise d'employé.