Sales Associate

Summary

The Sales Associate builds deep, long lasting relationships with customers to drive sales, service and loyalty in a luxury retail environment. Compensation is commission based and directly tied to sales results. The role focuses on proactive client acquisition, retention and delivering exceptional in store service across multiple channels.

Responsibilities

• Consistently deliver extraordinary service to all customers
• Exceed sales and service goals and targets
• Build and maintain a loyal personal client base through new client acquisition and retention
• Attend product knowledge, vendor and educational sessions
• Perform floor recovery, visual merchandising, price change and related sales support tasks
• Communicate regularly with personal clients via phone, mail and electronic methods regarding events and merchandise
• Resolve customer service issues and partner with management on escalations
• Comply with health, safety, privacy and cyber security policies

Requirements

• Minimum of 4+ years experience in a commission based luxury sales environment
• Proven history of meeting and exceeding sales quotas
• Flexible availability including evenings, weekends and holidays
• Highly collaborative and team oriented
• Leverages social media to promote personal brand and acquire clients
• Skilled at using multiple technology channels to engage and retain clients
• Strong product knowledge across store merchandise categories
• Proactive in outreach and curating merchandise recommendations for clients