Summary
The Sales Associate develops long-lasting relationships with customers to drive sales, service, and loyalty in a luxury retail environment. This commission-based role focuses on client acquisition, personalized service, and achieving sales targets.
Responsibilities
- Deliver extraordinary service to all customers and exceed sales and service goals
- Build and maintain a loyal personal client base through acquisition and retention
- Attend product knowledge and vendor educational sessions
- Perform floor recovery, visual merchandising, price changes and related sales support tasks
- Communicate with clients via phone, mail, and electronic channels regarding events, requests, and follow-ups
- Resolve customer service issues and escalate to management when necessary
- Comply with health, safety, privacy, and cyber security policies
Requirements
- Minimum 4+ years of experience in a commission-based luxury sales environment
- Proven track record of achieving and exceeding sales quotas
- Flexible availability including evenings, weekends, and holidays
- Collaborative team player skilled in using technology and multiple communication channels
- Ability to leverage social media to build a personal brand and drive client engagement
- Strong knowledge of current fashion trends and broad product knowledge across merchandise categories
- Proactive in reaching out to clients and staying informed on new merchandise deliveries
