SummaryAs a Sales Associate at House of Dior in Beverly Hills, you will be responsible for delivering exceptional client service, achieving individual sales goals, and building lasting client relationships through mastery of product knowledge and selling techniques.
Responsibilities- Achieve and exceed individual sales goals and key performance indicators, including sales volume, units per transaction, and average dollar per transaction.
- Maintain a strong drive for results and a positive, team-first attitude.
- Ensure a welcoming client-focused environment, offering best-in-class service in person, over the phone, and through electronic communication.
- Develop a local and international client book, recruiting and developing top clients.
- Demonstrate strong product expertise and engage clients with product details and stories.
- Problem-solve in partnership with the leadership team to resolve client issues accurately.
- Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
- Locate merchandise at other boutiques for clients and accurately process charge-send sales.
- Manage individual stock assignments and participate in inventory and cycle counts.
- Assist in packing or wrapping customers’ merchandise when necessary.
Requirements- At least 5 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
- Strong drive for business results with a passion for creativity, fashion, and the brand.
- Ability to develop strong and lasting relationships with strong communication, organization, and follow-through skills.
- Provide outstanding customer service in person, over the phone, and through electronic communication.
- Ability to adjust priorities and manage time in a fast-paced environment.
- Willingness to work varied hours, including nights, weekends, and holidays.
- Ability to operate necessary equipment, including phone systems, cash register, and computers.
- Physical ability to stand for extended periods and handle boxes of merchandise.
- Willingness to adhere to all company policies, procedures, regulations, and standards.
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