Sales Associate - Leather Goods

Summary

The Sales Associate - Leather Goods is an in-store, commission-based role focused on driving sales and building long-term client relationships through exceptional service and personalized clienteling. The role requires proactive client acquisition, leveraging digital channels and social media, and supporting merchandising and store initiatives to meet and exceed sales targets.

Responsibilities

• Deliver extraordinary customer service and consistently exceed sales and service goals
• Build and maintain a loyal personal client base through acquisition, development, and retention
• Communicate regularly with clients via phone, mail, and electronic methods and follow up on sales and events
• Attend product, vendor, and in-store educational sessions
• Perform floor recovery, visual merchandising, price changes, and related sales support tasks
• Resolve customer service issues and collaborate with management on escalations
• Comply with health, safety, privacy, and cybersecurity policies

Requirements

• Minimum 4 years experience in a commission-based luxury sales environment
• Proven track record of meeting or exceeding sales quotas
• Flexible availability including evenings, weekends, and holidays
• Strong product knowledge across merchandise categories and understanding of current fashion trends
• Comfortable using social media and multiple digital channels to engage clients and build a personal brand