Summary
The Sales Associate delivers best in class client service, achieves individual sales goals, builds lasting client relationships through product knowledge and selling ceremonies, and supports boutique operating processes in a luxury retail environment.
Responsibilities
- Achieve and exceed individual sales goals and key performance indicators including sales volume, units per transaction, and average dollar per transaction
- Provide welcoming client focused service in person, by phone, and through electronic communication
- Develop and maintain a local and international client book and recruit top clients
- Demonstrate strong product expertise and present product details and stories to engage clients
- Support floor moves, merchandising, visual merchandising, and housekeeping
- Locate merchandise at other boutiques and process charge-send sales per guidelines
- Participate in inventory and cycle counts and protect boutique assets
- Assist in packing or wrapping customers' merchandise when necessary
- Problem solve with leadership to resolve client issues to benefit the business
Requirements
- At least 3 years of retail sales and client service experience, preferably in luxury consumer goods
- Strong drive for business results and passion for fashion and the brand
- Excellent communication, organization, and follow-through skills to develop relationships
- Ability to read, count, and write to complete business and client documentation accurately
- Ability to work varied hours including nights, weekends, and holidays
- Capability to operate necessary equipment including phone systems, cash register, sensor-tag remover, and computers
- Ability to stand for extended periods and lift at least 30 lbs
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