SummaryAs a Sales Associate at Orlando Millenia, you will be responsible for delivering exceptional client service, achieving individual sales goals, and building lasting client relationships through mastery of product knowledge and selling ceremonies. You will also be involved in understanding Boutique operating processes.
Responsibilities- Achieve and exceed individual sales goals and key performance indicators including sales volume, units per transaction, and average dollar per transaction.
- Maintain a strong drive for results and a positive, team-first attitude.
- Ensure a welcoming client-focused environment offering best in class service in person, over the phone, and through electronic communication.
- Develop a local and international client book and recruit top clients.
- Demonstrate strong product expertise and engage clients with product details and stories.
- Support floor moves, merchandising, visual merchandising, and housekeeping as needed.
- Assist in locating merchandise at other boutiques and accurately process charge-send sales.
- Participate in inventory and cycle counts and protect boutique assets by following operating procedures.
Requirements- At least 3 years of retail sales and client service experience, preferably in a luxury consumer goods environment.
- Strong drive for business results with a passion for creativity, fashion, and the brand.
- Ability to develop strong and lasting relationships with strong communication, organization, and follow-through skills.
- Outstanding customer service skills in person, over the phone, and through electronic communication.
- Ability to adjust priorities and manage time in a fast-paced environment.
- Willingness to work varied hours including nights, weekends, and holidays.
- Ability to operate necessary equipment including phone systems, cash register, and computers.
- Physical ability to stand for extended periods and lift at least 30 lbs.
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