Summary
The Sales Associate delivers best in class client service, meets individual sales goals, builds lasting client relationships through product knowledge and selling ceremonies, and supports boutique operations and processes.
Responsibilities
- Achieve and exceed individual sales goals and key performance indicators including sales volume, units per transaction and average dollar per transaction
- Provide welcoming client focused service in person, by phone and via electronic communication
- Develop and maintain a local and international client book and recruit top clients
- Demonstrate strong product expertise and convey product stories and details to clients
- Support floor moves, merchandising, visual merchandising and boutique housekeeping
- Locate merchandise at other boutiques and process charge send sales per company guidelines
- Participate in inventory and cycle counts and protect boutique assets
- Assist in packing or wrapping customers merchandise when necessary
Requirements
- At least 3 years of retail sales and client service experience, preferably in luxury consumer goods
- Strong drive for business results with passion for fashion and the brand
- Excellent communication, organization and follow through skills to develop lasting relationships
- Ability to provide outstanding customer service in person, by phone and electronically
- Ability to read, count and write to complete business and client documentation accurately
- Ability to adjust priorities and manage time in a fast paced environment
- Adaptable to evolving business strategies and trends
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