Summary
The Sales Associate delivers best in class client service, achieves individual sales goals and builds lasting client relationships through product knowledge and selling ceremonies while supporting boutique operating processes.
Responsibilities
- Achieve and exceed individual sales goals and key performance indicators including sales volume, units per transaction and average dollar per transaction
- Maintain a strong drive for results and a positive team first attitude
- Provide welcoming client focused service in person, by phone and through electronic communication
- Develop and maintain a local and international client book and recruit top clients
- Demonstrate strong product expertise and engage clients with product details and stories
- Support floor moves, merchandising, visual merchandising and housekeeping
- Locate merchandise at other boutiques and process charge-send sales per company guidelines
- Participate in inventory and cycle counts and protect boutique assets
- Assist in packing or wrapping customers’ merchandise when necessary
Requirements
- At least 3 years of retail sales and client service experience, preferably in luxury consumer goods
- Strong drive for business results with passion for creativity and fashion
- Ability to develop lasting relationships through strong communication and follow-through
- Provide outstanding customer service in person, by phone and electronically
- Ability to read, count and write to complete business and client documentation accurately
- Ability to adjust priorities and manage time in a fast paced environment
- Adaptable to evolving business strategies and trends
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