SummaryThe Sales Associate at Troy Somerset is responsible for delivering exceptional client service, achieving individual sales goals, and building lasting client relationships through mastery of product knowledge and selling ceremonies. The role requires understanding Boutique operating processes and contributing to a client-focused environment.
Responsibilities- Achieve and exceed individual sales goals and key performance indicators.
- Maintain a positive, team-first attitude and a strong drive for results.
- Ensure a welcoming environment offering best in class service in person, over the phone, and through electronic communication.
- Develop local and international client book and recruit top clients.
- Demonstrate strong product expertise and engage clients with product details and stories.
- Problem solve in partnership with leadership to resolve client issues.
- Support floor moves, merchandising, visual merchandising, and housekeeping.
- Locate merchandise at other Boutiques and process charge-send sales.
- Manage individual stock assignments and participate in inventory counts.
- Assist in packing or wrapping customers’ merchandise as needed.
Requirements- 3+ years of retail sales and client service experience, preferably in luxury consumer goods.
- Strong drive for business results with a passion for creativity and fashion.
- Ability to develop strong relationships through communication and organization skills.
- Provide outstanding customer service in person, over the phone, and electronically.
- Ability to read, count, and write to complete documentation accurately.
- Adaptability to manage time and priorities in a fast-paced environment.
- Willingness to work varied hours, including nights, weekends, and holidays.
- Ability to operate necessary equipment and lift at least 30 lbs.
- Adherence to company policies, procedures, regulations, and standards.
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