Sales Associate - Yorkdale

As a Sales Associate at Marc Jacobs Yorkdale location in Toronto, Canada, you will drive sales and service by providing an exceptional client experience, engaging in clienteling, and assisting with the operations of the store.

• Consistently achieve or exceed individual and store sales and other commercial KPIs.
• Ensure the store is always guest ready, providing a welcoming environment for clients.
• Build sales by establishing yourself as an expert in styling, seasonal trends, and product knowledge.
• Illustrate the different stages within the client journey and core behaviors needed to provide a unique and elevated experience.
• Demonstrate deep knowledge of Marc Jacobs Universe, including product, Brand DNA, and pillars.
• Capture client data by cultivating new and existing client relationships.
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries.
• Foster a culture of collaboration and open communication with colleagues and management.
• Maintain a curious and learning attitude by continuously seeking and receiving feedback.
• Ensure both the sales floor and stockroom are well-organized.
• Adhere to all company policies and procedures.

• 1+ years of experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Experience in generating sales and building client relations.
• Demonstrated verbal and written communication skills.
• Passion and empathy for clients, anticipating and exceeding client expectations.
• Embrace change and new opportunities while remaining true to the DNA of Marc Jacobs.
• Promote curiosity, diversity, and collaboration, and be open to disruptive ideas.
• Excellent organizational, follow-up, and time management skills.
• Passion for the Marc Jacobs brand and product offering.
• Computer skills, including operating a POS and navigating Microsoft Office suite.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.