Sales & Client Advisor (Keyholder)

Summary

The Sales & Client Advisor (Keyholder) supports store leadership by delivering exceptional customer service and driving sales performance. The role assists with opening and closing procedures, helps oversee daily store operations, and contributes to merchandising and loss prevention efforts. The keyholder ensures the store environment and standards are maintained to meet customer expectations and business goals.

Responsibilities

• Achieve individual and store sales goals through proactive client engagement
• Perform opening and closing procedures and support store leadership in daily operations
• Maintain organized stockroom and oversee inventory and loss prevention practices
• Assist with visual merchandising and implementation of store presentation standards
• Ensure store maintenance, fixtures, and supplies meet operational standards
• Handle customer feedback and complaints promptly and professionally

Requirements

• 3+ years of experience in a similar retail or fashion role
• Proven ability to drive sales and exceed targets in a selling role
• Strong verbal and written communication and interpersonal skills
• Ability to manage multiple tasks in a fast paced environment
• Commercial awareness, business acumen, and a passion for fashion