Sales & Client Advisor (Keyholder) - Madison Avenue

Summary

The Sales & Client Advisor (Keyholder) at the Madison Avenue store provides exceptional customer service and acts as a brand expert while supporting daily store operations. Reporting to the Store Director, the role helps drive sales performance and maintains store standards for merchandising, visual presentation, inventory, and loss prevention. The keyholder is responsible for opening and closing the store and supporting the team in operational execution.

Responsibilities

• Achieve individual and store sales goals
• Open and close the store and manage register and safe procedures
• Ensure stockroom organization and assist with inventory and loss prevention efforts
• Support day-to-day store operations and assist management with personnel coordination
• Implement visual displays and merchandising per company standards
• Oversee store maintenance, supplies, fixtures, and presentation
• Handle customer feedback and complaints in a timely manner

Requirements

• 3+ years of experience in a similar retail or fashion role
• Proven ability to drive sales results and exceed targets
• Strong communication and multitasking skills in a fast-paced environment
• Commercial awareness and passion for the fashion industry
• Strategic vision and high level of personal performance