Sales & Client Advisor (Keyholder) - Yorkdale

Summary

The Sales & Client Advisor (Keyholder) supports store leadership by ensuring opening and closing procedures are followed, helping oversee daily operations, and delivering exceptional customer service to meet client needs and sales targets. This role balances sales, merchandising, operations and personnel responsibilities while enforcing company standards and sustainability policies. The Keyholder contributes to loss prevention, visual presentation, and store maintenance to uphold brand standards.

Responsibilities

• Achieve individual and store sales goals
• Perform opening and closing procedures and assist management with daily operations
• Maintain organized stockroom and support inventory and loss prevention measures
• Ensure registers and safe procedures are accurate and deposits are timely
• Implement visual displays and merchandising as directed
• Oversee store cleanliness, fixtures, supplies, and general maintenance
• Handle customer feedback and complaints in a timely manner

Requirements

• 3+ years of experience in a similar retail or fashion role
• Proven ability to drive sales and exceed targets
• Strong communication skills and ability to manage multiple tasks in a fast-paced environment
• Commercial awareness, business acumen, and genuine passion for fashion
• Strategic vision and high level of personal performance