SummaryAs a Sales Executive at Buccellati in Las Vegas, you will serve as an Ambassador of the Maison, achieving sales targets and developing a strong client database. You will provide exceptional customer experiences and build lasting relationships through storytelling and product knowledge, while optimizing daily Boutique Operations.
Responsibilities- Consistently achieve or exceed monthly sales targets as directed by Management.
- Work with Boutique Director and Assistant Boutique Manager on special client requests.
- Ensure exceptional customer service and a welcoming environment in the Boutique.
- Support after-sales clients with solutions in accordance with Maison values.
- Handle ecommerce clients and phone inquiries, scheduling appointments and arranging correspondence.
- Maintain extensive knowledge of industry news and competitive brands.
- Demonstrate knowledge of high jewelry and selling ceremonies to drive sales.
- Cultivate new and nurture existing client relationships through expert clientelling.
- Partner with management and Corporate Team on CRM initiatives.
- Accurately capture and follow-up on client data using CRM tools.
- Resolve client issues and escalated matters appropriately.
- Support in-store and off-site events, developing community relationships to increase brand awareness.
- Comply with all Policies and Procedures set by the Maison.
- Assist with daily set-up and breakdown of the Boutique, addressing maintenance issues.
- Participate in inventory and cycle counts for successful audits.
- Assist with operational requests from Corporate Team in a timely manner.
- Maintain visual integrity adhering to brand standards.
- Perform special projects as designated by boutique management.
Requirements- High School Diploma required; College degree preferred.
- Preferred experience in Luxury Retail or Hospitality.
- Excellent understanding of luxury client experience and customer service.
- Proficiency in Excel, Word, Power Point, SAP is a plus.
- Excellent written, verbal, and interpersonal communication skills.
- Experience with logistics and operations.
- Self-starter with a Team-Player approach.
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to stand for long periods.
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