Sales Experience Manager

Summary

The Sales Experience Manager drives boutique business development and delivers memorable client experiences. This role leads sales and client strategies, supports boutique operations, and develops the team to achieve business objectives.

Responsibilities

• Build client relationships and implement strategies that increase sales, client retention, and VIP business.
• Monitor sales targets and KPIs, prepare business reports, and identify local market opportunities.
• Partner with boutique, regional, and corporate teams on business initiatives and operational projects.
• Coach, develop, recruit, and manage boutique staff, including performance and administrative processes.
• Support client matters, networking, events, and daily boutique opening and closing as needed.

Requirements

• 8-10 years of management experience, preferably in luxury retail or hospitality.
• Experience managing direct reports.
• Strong leadership, analytical, organizational, and communication skills.
• Ability to work retail hours, including weekends, and travel as needed.
• A business-related bachelor's degree, additional language skills, and SAP experience are preferred.