Summary
As a Sales Manager, you will serve as a key link between sales, operations, and clients, ensuring exceptional client service and the achievement of company objectives. Your role involves leading a high-performing team, coaching for maximum potential, and maintaining streamlined, client-oriented business processes. You will be expected to be entrepreneurial, anticipate future challenges, and maintain the showroom's professional image.
Responsibilities
- Act as a role model for exceptional client service
- Share best practices and foster teamwork
- Meet profit targets and manage discounts and costs
- Achieve sales targets and manage floor colleagues' performance
- Conduct competitor analysis and represent the showroom at meetings
- Organize tasks in line with policies and delegate effectively
- Maintain visual merchandising standards
- Manage till and transactional procedures
- Run training sessions and participate in meetings as required
- Ensure team adherence to dress code standards
- Handle client repairs and size timepieces when necessary
- Complete all assigned duties by management
Requirements
- Jewelry or watch product knowledge
- Advanced selling and negotiation skills
- Relevant retail qualifications
- Track record of sales and management achievements
- Experience in inspiring and motivating teams
- Comfort with high price points
- Retail management experience in a luxury environment
- Proficiency in POS systems and Microsoft Office
- Ability to manage sales performance and identify improvements
- Leadership, mentoring, and coaching skills
- Thrive in a fast-paced, high-volume location
- Effective problem-solving skills
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