Sales Manager

Overview

Our client is seeking a Sales Manager to lead daily selling, team performance, and client experience across two luxury jewelry stores in St. John, USVI. This is a hands-on leadership role for someone who can coach in real time, drive conversion and add-on sales, and create a warm, accountable culture on the floor. The opportunity is well suited to a strong retail leader who values community, enjoys an active island lifestyle, and is excited to help grow a small, entrepreneurial business with a loyal clientele and a meaningful brand mission.

Responsibilities

• Lead the sales team across two store locations, setting the tone for service, accountability, and daily execution.

• Drive store performance through active floor leadership, including:

  • coaching selling behaviors in the moment

  • improving conversion, average transaction value, and add-on selling

  • helping the team overcome objections and close confidently

• Serve as a top-performing seller while remaining highly visible and engaged with clients and staff throughout the day.

• Motivate, develop, and support a team of sales associates through consistent feedback, recognition, and clear performance expectations.

• Create a positive, fair, and productive team environment that encourages pride, collaboration, and strong individual contribution.

• Help manage staffing coverage across both stores, adjusting as needed based on traffic patterns and business demands.

• Maintain a strong presence during busy periods, ensuring clients are welcomed promptly and the floor is organized and well supported.

• Partner with leadership to identify opportunities to grow sales and improve the customer experience.

• Support visual presentation and in-store standards, including merchandising, case organization, cleanliness, and overall readiness of the selling floor.

• Handle customer questions, service issues, and problem resolution with professionalism and care.

• Operate effectively in a small business environment where flexibility is essential and leaders are expected to step in wherever needed.

Requirements

• Proven retail management experience in luxury jewelry, watches, fashion, or a related premium consumer environment.

• Strong record of leading teams and driving sales results in a goal-oriented setting.

• Hands-on selling ability with the credibility to coach others through live customer interactions.

• Experience managing a team of at least 5 or more employees in a store environment.

• Comfort working in an entrepreneurial business with limited structure, where the leader must balance strategy, coaching, and direct execution.

• Strong interpersonal skills, sound judgment, and a genuine ability to build trust with both clients and team members.

• Ability to remain organized, flexible, and calm in a fast-paced, high-traffic retail setting.

• Interest in jewelry and a strong appreciation for product, styling, and client storytelling.

• Willingness and enthusiasm to relocate to St. John and embrace island living full time.

• A lifestyle fit for a small island community, including:

  • comfort with a less convenience-driven environment than a major mainland city

  • appreciation for nature, community, and a slower pace outside of work

  • maturity, self-discipline, and healthy personal habits

• Availability to work on site in or relocate to St. John, USVI.