Sales Manager

Summary

Lead the client experience and sales performance of a retail team in a luxury menswear environment. Coach advisors to build client loyalty, deliver exceptional service across in-store and online channels, and achieve sales goals.

Responsibilities

• Coach clothing advisors and specialists to maximize sales productivity and maintain service standards.
• Drive client development, omni-channel engagement, and digital sales goals.
• Hire, onboard, train, and develop team members through regular coaching and performance assessments.
• Ensure team compliance with store procedures, cultural standards, and loss prevention policies.

Requirements

• At least 3 years of retail experience, including leadership in a store or department.
• Demonstrated ability to coach and develop employees and improve performance.
• Strong understanding of luxury retail, business plans, and customer loyalty.
• Inclusive mindset and a passion for delivering excellent client experiences.