SummaryThe Sales Manager leads a team of sellers to drive the customer experience and achieve all sales targets while providing an engaging employment experience. This role involves collaboration with other store managers to deliver seamless sales and service to customers.
Responsibilities- Achieve sales targets for the area of responsibility.
- Resolve difficult customer issues and achieve customer service targets.
- Recruit, select, hire, and onboard the best talent.
- Lead, motivate, and retain a team of high-performing employees.
- Communicate standards, parameters, and performance goals to employees.
- Model leadership behaviors that promote a culture of open communication and trust.
- Maintain all Health & Safety practices to code.
- Oversee Designated Sales Associate/Consultant program within assigned areas.
- Recognize and reward extraordinary performance.
- Develop performance improvement plans for underperforming employees.
- Lead team to develop and grow an active store client base.
- Implement customer relationship and Loyalty management programming.
- Serve as manager-in-charge of the store as required.
- Maintain high standards of merchandise presentation at all times.
- Evaluate inventory performance and develop strategies for improvement.
- Participate in and influence the development of store seasonal plans.
- Identify opportunities to drive business.
- Manage payroll expense while offering appropriate levels of coverage.
- Maintain operational awareness of leased businesses within area.
- Comply with all Health & Safety policies and requirements.
Requirements- 5+ years of supervisory experience with accountability for driving sales.
- Proven track record of exceeding sales and profit targets.
- Retail selling experience in a luxury environment preferred.
- Entrepreneurial spirit.
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